hrv Terms of Use

These terms set out the conditions under which we at hrv provide our platform and services. When you open an account on hrv, you agree to these terms and our commitment to fair play, transparent operations, and secure handling of your account and funds.

Our hrv platform operates only where local law permits. We do not offer our services in jurisdictions where online gaming or wagering is prohibited. By accessing hrv, you confirm that you are in a location where our services are lawful and that you meet all eligibility requirements under applicable law.

This guide covers account opening, deposits and withdrawals, bonus terms, dispute resolution, and our jurisdiction notice. We've written these terms to be clear and fair—not to hide conditions in dense legal language. If you have questions about any part of our hrv terms, our support team is available to help.

Account Opening and Your Responsibilities on hrv

When you register an account on hrv, you provide us with your legal name, date of birth, email address, phone number, and residential address. We use this information to verify your identity, confirm your eligibility, and comply with anti-money-laundering regulations. You are responsible for ensuring that all information you provide to hrv is accurate and current.

Your hrv account is personal and non-transferable. You may not share your login credentials, allow others to use your account, or create multiple accounts. If we detect account sharing or duplicate registrations, we reserve the right to suspend or terminate your account without notice. Any activity on your hrv account is your responsibility, so keep your password secure and log out after each session.

We at hrv require identity verification (KYC) before you can withdraw funds. This means you must submit a government-issued ID photo, proof of address, and a source-of-funds attestation. Verification typically completes within 24–48 hours. If we cannot verify your identity or if your documents raise compliance concerns, we may suspend your account pending clarification or additional documentation.

Account Holder: The person who registered the hrv account and is solely responsible for all activity on it.
KYC Verification: Know Your Customer checks we perform on hrv to confirm your identity and eligibility before withdrawal.
Compliance Hold: A temporary suspension of your hrv account while we investigate potential violations of our terms or applicable law.

Deposits, Withdrawals, and Payment Methods on hrv

We at hrv accept deposits via nine payment channels: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers through mobile banking, local payment, online payment, and e-wallet. Deposits are credited to your hrv account immediately upon successful processing. We do not charge deposit fees, though your payment provider may apply their own charges.

Withdrawals on hrv are processed to the same payment method you used for your deposit, unless you've linked an alternative method in your account settings. Withdrawal requests are processed during business hours. E-wallet transfers typically complete within a few hours; bank transfers may take one to two business days depending on your bank's clearing time. We reserve the right to delay or decline any withdrawal if we suspect fraud, money laundering, or violation of our terms.

Your hrv account balance is held in our secure accounts and is not commingled with our operational funds. In the unlikely event of our insolvency, your balance is protected under applicable segregation requirements. However, we do not offer deposit insurance beyond what is required by law in your jurisdiction.

Withdrawal Limits: We at hrv may impose daily, weekly, or monthly withdrawal limits based on your tier status and account history. These limits are displayed in your account settings and can be adjusted by contacting our support team.

Bonus Terms and Play-Through Requirements on hrv

When you make your first deposit on hrv, you may be eligible for a welcome bonus. This bonus is not a guaranteed amount; it is a percentage-based credit tied to your deposit size and account tier. The bonus is credited to a separate bonus wallet on hrv and must meet a play-through multiplier before conversion to withdrawable cash.

Our hrv bonus terms specify the play-through multiplier (e.g., 10x), the eligible games, and the expiry window (typically 30 days). If you do not meet the multiplier within the expiry period, your unmatched bonus expires, but your original deposit remains in your cash wallet. We do not refund expired bonuses, nor do we extend expiry windows except in exceptional circumstances at our sole discretion.

Seasonal and promotional bonuses on hrv are subject to separate terms published at the time of offer. These may include restrictions on eligible games, minimum activity thresholds, or tier requirements. We reserve the right to modify, suspend, or cancel any promotion at any time. Bonuses claimed under fraudulent circumstances or in violation of our terms will be forfeited, and we may close your hrv account.

Prohibited Activities and Account Suspension on hrv

We at hrv prohibit the following activities on our platform: using automated tools or bots to place bets, exploiting system vulnerabilities, collusion with other players to manipulate odds or outcomes, money laundering, fraud, and any activity that violates applicable law. We also prohibit access from jurisdictions where our services are prohibited by law.

If we detect prohibited activity on your hrv account, we may suspend or terminate your account immediately without notice. Any funds in your account at the time of suspension may be forfeited. We will not refund bonuses or promotional credits if your account is closed due to violation of our terms. We may also report suspected violations to relevant authorities where legally required.

We at hrv reserve the right to refuse service to any user at our sole discretion. This includes users who engage in abusive conduct toward our staff, attempt to manipulate our systems, or whose activity raises compliance concerns. Refusal of service is final and non-negotiable.

Dispute Resolution and Our Commitment to Fair Play

If you believe there is an error in your hrv account balance, a bonus calculation, or a game outcome, you may submit a dispute through our support portal. We at hrv investigate all disputes within one business day and respond with our findings. If we find an error in our favour, we will correct it and credit your account. If we find an error in your favour, we will correct it and debit your account accordingly.

Our hrv game results are generated through certified random processes and are final once published. We do not reverse game outcomes except in cases of documented system malfunction. If you believe a game result was affected by a technical error, contact our support team immediately with details. We will investigate and, if a malfunction is confirmed, apply a fair remedy.

For disputes that cannot be resolved through our support process, we at hrv offer escalation to our compliance team. Submit your escalation request through the support portal with full documentation. Our compliance team will review your case and provide a final determination within five business days. This determination is binding unless you pursue further action through applicable legal channels in your jurisdiction.

Our Data Protection and Privacy Commitment on hrv

We at hrv collect and process your personal data to operate our platform, verify your identity, process transactions, and comply with law. Your data is protected by industry-standard encryption and stored on secure servers with restricted access. We do not sell your data to third parties. We share your data only where necessary to process your transactions (e.g., with payment providers like DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) or where required by law.

For full details on how we collect, use, and protect your data, see our Privacy policyYou have the right to request a copy of your data or request deletion under applicable data protection laws. Submit data requests through your account settings or by contacting our support team. We respond to data requests within 30 days.

Limitation of Liability and Indemnification

We at hrv provide our platform and services on an "as is" basis. We do not warrant that our platform will be error-free, uninterrupted, or free from malware. To the maximum extent permitted by law, we exclude all implied warranties and are not liable for indirect, incidental, or consequential damages arising from your use of hrv.

You agree to indemnify and hold harmless hrv, our officers, employees, and agents from any claims, damages, or costs arising from your violation of these terms, your use of our platform, or your infringement of any third-party rights. This indemnification applies regardless of whether we had knowledge of the potential for such damages.

Jurisdiction Notice and Applicable Law

Our hrv services are offered only where local law permits. We do not represent our services as available in all jurisdictions. Users accessing hrv from any location are responsible for confirming that such access complies with their local laws. We reserve the right to restrict or terminate access from any jurisdiction at any time.

These hrv terms are governed by the laws of the jurisdiction in which our platform is licensed and operated. Any disputes arising from these terms or your use of hrv shall be resolved through the dispute resolution process outlined above. If you pursue legal action, you agree to submit to the jurisdiction and venue of the courts in our operating jurisdiction.

Changes to Our hrv Terms

We at hrv may modify these terms at any time. Changes take effect immediately upon publication on our platform. Your continued use of hrv after changes are published constitutes acceptance of the updated terms. We recommend reviewing these terms regularly to stay informed of any updates.

If you have questions about our hrv terms, contact our support team via live chat, email, or phone. We're available in English and Indonesian during standard business hours. For legal inquiries or compliance questions, visit our Legal notice page for contact details. Our compliance team responds to legal inquiries within three to five business days.

Service Information and Legal Compliance

Service availability

We at hrv offer our platform and services only where local law permits. Our services are not available in all jurisdictions, and we do not represent them as universally legal or accessible. The legality of online gaming and wagering varies significantly by region, and some jurisdictions prohibit such activities entirely. We respect these regulatory boundaries and restrict access accordingly. Users attempting to access hrv from jurisdictions where our services are prohibited do so at their own legal and financial risk. We do not accept liability for any legal consequences arising from unauthorized access. Our payment processing partners (DANA, OVO, GoPay, ShopeePay, LinkAja, QRIS, BCA, Mandiri, BRI, BNI) also maintain their own compliance standards, and transactions may be declined if they conflict with local regulations or our risk assessment. We maintain records of all account activities and may disclose these records to authorities where required by law. We reserve the right to suspend or terminate service to any user whose access violates local legal requirements or whose activity raises compliance concerns. If you are uncertain whether hrv's services are lawful in your jurisdiction, we recommend consulting local legal counsel before attempting to access our platform. We undertake to comply with all applicable laws in the jurisdictions where we operate, and we work with independent compliance auditors to ensure our practices meet or exceed industry standards.

Account eligibility

Eligibility to open an account on hrv and participate in our services is determined by the laws of your jurisdiction. We do not impose a single global age or eligibility standard; instead, we defer to the minimum age of legal majority and legal capacity in your region. In most jurisdictions, participants must meet the local age of legal majority (typically 18 or 21 years) and must not be legally prohibited from entering into wagering contracts. We at hrv perform standard identity verification (KYC) before permitting withdrawals, which includes confirming your legal name, date of birth, and residence. If our verification process raises concerns about your eligibility—such as an apparent mismatch between your stated age and identity documents, or evidence that you are below the legal age of majority—we may suspend your account pending clarification. We also verify that your payment methods are registered in your name and that your account information is consistent across all documents. Users must confirm upon registration that they are of legal age in their jurisdiction and legally permitted to use gaming services. Any account opened by a person below the legal age of majority or in violation of local law will be terminated, and any funds forfeited. We at hrv reserve the right to request additional documentation to confirm eligibility at any time. Failure to provide requested documentation may result in account suspension or termination. We work with independent compliance auditors to ensure our eligibility controls meet or exceed industry standards and applicable legal requirements.

Local-law responsibility

Users of hrv are solely responsible for determining whether their access to and use of our services complies with the laws of their own jurisdiction. We do not provide legal advice, and we do not represent our services as universally legal. Each user must conduct their own due diligence and, if necessary, consult local legal counsel before opening an account or participating in any hrv offering. Some jurisdictions prohibit online gaming participation entirely; others permit it under specific licenses or regulatory frameworks. Some jurisdictions restrict participation by their citizens or residents, even if the platform is licensed elsewhere. Our status as a platform offering gaming services does not confer legal protection on users in jurisdictions with restrictive gaming laws. If a user accesses hrv from a jurisdiction where such access is prohibited, the user bears all legal and financial risk. We at hrv will not be liable for any legal consequences arising from a user's violation of local law, and we reserve the right to close any account associated with jurisdictional violations without compensation. We may report suspected violations to relevant authorities where legally obligated. Users should verify current local regulations before each session, as gaming laws may change. By opening an account and using hrv, you confirm that you have reviewed your local laws and determined that your access is lawful in your jurisdiction.

Data and privacy scope

We at hrv collect and process personal data necessary to operate our platform, verify account eligibility, process transactions, and comply with law. When you register on hrv, we collect your name, date of birth, email address, phone number, and residential address. To enable withdrawals, we collect government-issued ID photos (passport, national ID, driving licence) and proof of address (utility bill, lease agreement, or bank statement). This data is used solely for Know Your Customer (KYC) verification and fraud prevention. We do not share your personal data with third parties except where required by law or where necessary to process your payment transactions (e.g., sharing details with DANA, OVO, GoPay, ShopeePay, LinkAja, QRIS, BCA, Mandiri, BRI, or BNI for deposit and withdrawal processing). We at hrv apply industry-standard encryption to all data in transit and at rest. Our servers are located in secure data centres with restricted access and regular security audits. We retain your data only as long as necessary to operate your account and comply with regulatory requirements (typically three to five years after account closure). You may request a copy of your data or request deletion under applicable data protection laws; see our Privacy policy for detailed procedures. We do not sell your data. Any data breach or unauthorized access is reported to affected users and, where legally required, to relevant authorities within the notification window specified by law.

Contact for legal inquiries

Users with legal questions, compliance inquiries, or requests for formal documentation should contact our legal and compliance team via the support portal on hrv. Submit your inquiry through the "Legal Inquiry" category in our Support section, and include as much detail as possible. Our compliance team typically responds to legal inquiries within three to five business days. For urgent matters (e.g., law enforcement inquiries, subpoenas), please contact us via email at the address listed in our Legal notice page. We at hrv maintain a formal legal liaison team that coordinates with authorities, regulators, and legal representatives. We may require you to verify your identity and explain the nature of your inquiry before responding. We record all legal correspondence for audit and compliance purposes. If you are a regulator or authority seeking information about hrv or a specific user account, please contact our compliance officer through the contact details in our Legal notice. We comply with lawful requests from recognized authorities and provide responsive information within the timelines specified by applicable law. Users may also request information about hrv's regulatory status, license holders (where applicable), and compliance certifications through the Support portal; responses are provided within five business days for standard requests and within one to two business days for time-sensitive matters.