hrvLegal Notice

We at hrv operate an online gaming and sportsbook platform available only where local law permits. This legal notice sets out our service availability, account eligibility requirements, and the responsibilities you bear as a user of our platform.

hrv does not hold a single global license, nor do we represent our services as legal in all jurisdictions. Instead, we respect the regulatory landscape of each territory and restrict access where required by law. Users accessing hrv from any location are responsible for verifying that such access complies with their local regulations.

This page covers service availability, account eligibility, local-law responsibility, data protection, and how to contact us for legal inquiries. For full details on our terms of use, see our Terms and ConditionsFor information on how we handle your data, see our Privacy policy

Service Availability and Jurisdiction Notice

We at hrv offer our platform and services only where local law permits. Our service is not available in all jurisdictions, and we do not represent it as universally legal or accessible. The legality of online gaming and wagering varies significantly by region. Some jurisdictions permit and regulate such services; others prohibit them entirely; still others permit them under specific licenses or frameworks.

We do not offer our services in jurisdictions where online wagering is prohibited by law. We reserve the right to restrict or terminate access from any jurisdiction at any time, without notice or compensation. If you attempt to access hrv from a jurisdiction where our services are prohibited, you do so at your own legal and financial risk. We will not be liable for any legal consequences arising from unauthorized access.

Our payment processing partners (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) also maintain their own compliance standards. Transactions may be declined or reversed if they conflict with local regulations or our risk assessment. We maintain records of all account activities and may disclose these records to authorities where required by law.

Jurisdiction: The legal territory in which you are located when accessing hrv. Your jurisdiction determines whether our services are available to you.
Service Restriction: Our right to limit or deny access to hrv from any location where local law prohibits online wagering.
Compliance Hold: A temporary suspension of your hrv account while we investigate potential violations of law or our terms.

Account Eligibility and Age Requirements

Eligibility to open an account on hrv is determined by the laws of your jurisdiction. We do not impose a single global age or eligibility standard; instead, we defer to the minimum age of legal majority and legal capacity in your region. In most jurisdictions, participants must meet the local age of legal majority (typically 18 or 21 years) and must not be legally prohibited from entering into wagering contracts.

We at hrv perform standard identity verification (Know Your Customer, or KYC) before permitting withdrawals. This includes confirming your legal name, date of birth, residential address, and source of funds. If our verification process raises concerns about your eligibility—such as an apparent age mismatch or identity document inconsistencies—we may suspend your account pending clarification.

Users must confirm upon registration that they are of legal age in their jurisdiction and legally permitted to use gaming services. Any account opened by a person below the legal age of majority or in violation of local law will be terminated, and any funds forfeited. We reserve the right to request additional documentation to confirm eligibility at any time. Failure to provide requested documentation may result in account suspension or termination.

Your Responsibility for Local-Law Compliance

Some jurisdictions prohibit online gaming participation entirely; others permit it under specific licenses or regulatory frameworks. Some jurisdictions restrict participation by their citizens or residents, even if hrv is licensed elsewhere. Our status as a gaming platform does not confer legal protection on users in jurisdictions with restrictive gaming laws. If you access hrv from a jurisdiction where such access is prohibited, you bear all legal and financial risk.

We at hrv will not be liable for any legal consequences arising from your violation of local law. We reserve the right to close any account associated with jurisdictional violations without compensation. We may report suspected violations to relevant authorities where legally obligated. By opening an account and using hrv, you confirm that you have reviewed your local laws and determined that your participation is lawful in your jurisdiction.

Verification Requirement: Before your first withdrawal from hrv, you must complete KYC verification. This requires uploading a government-issued ID, recent address proof, and a source-of-funds attestation. Verification typically completes within 24–48 hours.

Data Protection and Privacy on hrv

We at hrv collect and process your personal data to operate our platform, verify your identity, process transactions, and comply with law. When you register on hrv, we collect your name, date of birth, email address, phone number, and residential address. To enable withdrawals, we collect government-issued ID photos and proof of address. This data is used solely for KYC verification and fraud prevention.

We do not share your personal data with third parties except where required by law or where necessary to process your transactions (e.g., with payment providers like mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment). We apply industry-standard encryption to all data in transit and at rest. Our servers are located in secure data centres with restricted access.

For full details on how we collect, use, and protect your data, see our Privacy policyYou have the right to request a copy of your data or request deletion under applicable data protection laws. Submit data requests through your account settings or by contacting our support team. We respond to data requests within 30 days.

Contact Us for Legal and Compliance Inquiries

If you have legal questions, compliance inquiries, or requests for formal documentation about hrv, our support team is available to help. Contact us via the support portal on hrv, submit an email inquiry, or call our support line during business hours. Our team speaks English and Indonesian and typically responds to queries within one to two hours during standard business hours.

For urgent legal matters (e.g., law enforcement inquiries, subpoenas, or regulatory requests), contact our legal liaison team via email at the address listed below. Our compliance team responds to legal inquiries within three to five business days. If you are a regulator or authority seeking information about hrv or a specific user account, please contact our compliance officer through the channels listed below.

Legal Inquiry Channels

Support Portal: Submit legal inquiries through the "Legal Inquiry" category in our Support section on hrv. Include as much detail as possible.
Email: For urgent matters, contact our legal liaison team at the email address displayed in your hrv account's Support section.
Phone: Call our support line during business hours (GMT+7, Monday–Friday, 09:00–18:00). The number is displayed in your hrv account settings.
Response Time: Standard legal inquiries receive responses within 3–5 business days. Time-sensitive matters are prioritized and typically receive responses within 1–2 business days.

Dispute Resolution and Escalation

If you have a dispute with hrv regarding your account, a transaction, or a bonus, you may submit a dispute through our support portal. We at hrv investigate all disputes within one business day and respond with our findings. For disputes that cannot be resolved through our standard support process, you may escalate to our compliance team.

Submit your escalation request through the support portal with full documentation. Our compliance team will review your case and provide a final determination within five business days. This determination is binding unless you pursue further action through applicable legal channels in your jurisdiction.

Our Commitment to Compliance

We at hrv are committed to operating in compliance with applicable laws in the jurisdictions where we operate. We work with independent compliance auditors to ensure our practices meet or exceed industry standards. We maintain records of all account activities, transactions, and compliance measures to facilitate regulatory reporting where legally required.

If you have feedback about hrv's compliance practices or suggestions for improvement, we welcome your input. Contact our compliance team through the channels listed above. Our goal is to maintain a fair, transparent, and legally compliant platform for all users.

Detailed Legal and Jurisdiction Information

Service availability

We at hrv offer our platform and services only where local law permits. Our service is not universally available, and we do not represent it as legal in all jurisdictions. The legality of online gaming and wagering varies significantly by region. Some jurisdictions permit and regulate such services under specific licenses; others prohibit them entirely; still others permit them under limited frameworks. We respect these regulatory boundaries and restrict access accordingly. We do not hold a single global license, nor do we claim to operate under a universal regulatory framework. Instead, we defer to the laws of each territory and restrict access where required. Our service availability is subject to change at any time based on regulatory developments or our business decisions. We reserve the right to restrict or terminate access from any jurisdiction without notice or compensation. If you attempt to access hrv from a jurisdiction where our services are prohibited, you do so at your own legal and financial risk. We will not be liable for any legal consequences arising from unauthorized access. Our payment processing partners (DANA, OVO, GoPay, ShopeePay, LinkAja, QRIS, BCA, Mandiri, BRI, BNI) also maintain their own compliance standards, and transactions may be declined if they conflict with local regulations. We maintain records of all account activities and may disclose these records to authorities where required by law. We undertake to comply with all applicable laws in the jurisdictions where we operate, and we work with independent compliance auditors to ensure our practices meet or exceed industry standards.

Account eligibility

Eligibility to open an account on hrv and participate in our services is determined by the laws of your jurisdiction. We do not impose a single global age or eligibility standard; instead, we defer to the minimum age of legal majority and legal capacity in your region. In most jurisdictions, participants must meet the local age of legal majority (typically 18 or 21 years) and must not be legally prohibited from entering into wagering contracts. We at hrv perform standard identity verification (KYC) before permitting withdrawals, which includes confirming your legal name, date of birth, and residence. If our verification process raises concerns about your eligibility—such as an apparent mismatch between your stated age and identity documents, or evidence that you are below the legal age of majority—we may suspend your account pending clarification. We also verify that your payment methods are registered in your name and that your account information is consistent across all documents submitted to hrv. Users must confirm upon registration that they are of legal age in their jurisdiction and legally permitted to use gaming services. Any account opened by a person below the legal age of majority or in violation of local law will be terminated, and any funds forfeited. We at hrv reserve the right to request additional documentation to confirm eligibility at any time. Failure to provide requested documentation may result in account suspension or termination without recourse. We work with independent compliance auditors to ensure our eligibility controls meet or exceed industry standards and applicable legal requirements.

Local-law responsibility

Users of hrv are solely responsible for determining whether their access to and use of our services complies with the laws of their own jurisdiction. We do not provide legal advice, and we do not represent our services as universally legal or compliant in all territories. Each user must conduct their own due diligence and, if necessary, consult local legal counsel before opening an account or participating in any hrv offering. Some jurisdictions prohibit online gaming participation entirely; others permit it under specific licenses or regulatory frameworks. Some jurisdictions restrict participation by their citizens or residents, even if hrv is licensed elsewhere. Our status as a gaming platform offering football markets (Liga 1, Piala AFF, Champions League, Premier League), live-dealer tables, slot games, and esports coverage does not confer legal protection on users in jurisdictions with restrictive gaming laws. If a user accesses hrv from a jurisdiction where such access is prohibited, the user bears all legal and financial risk. We at hrv will not be liable for any legal consequences arising from a user's violation of local law, and we reserve the right to close any account associated with jurisdictional violations without compensation or notice. We may report suspected violations to relevant authorities where legally obligated. Users should verify current local regulations before each session, as gaming laws may change without notice. By opening an account and using hrv, you confirm that you have reviewed your local laws and determined that your access is lawful in your jurisdiction.

Data and privacy scope

We at hrv collect and process personal data necessary to operate our platform, verify account eligibility, process transactions, and comply with law. When you register on hrv, we collect your name, date of birth, email address, phone number, and residential address. To enable withdrawals, we collect government-issued ID photos (passport, national ID, driving licence) and proof of address (utility bill, lease agreement, or bank statement). This data is used solely for Know Your Customer (KYC) verification and fraud prevention. We do not share your personal data with third parties except where required by law or where necessary to process your payment transactions (e.g., sharing details with DANA, OVO, GoPay, ShopeePay, LinkAja, QRIS, BCA, Mandiri, BRI, or BNI for deposit and withdrawal processing). We at hrv apply industry-standard encryption to all data in transit and at rest. Our servers are located in secure data centres with restricted physical and digital access. We retain your data only as long as necessary to operate your account and comply with regulatory requirements (typically three to five years after account closure). You may request a copy of your data or request deletion under applicable data protection laws; see our Privacy policy for detailed procedures and contact information. We do not sell your data to third parties. Any data breach or unauthorized access is reported to affected users and, where legally required, to relevant authorities within the notification window specified by law.

Contact for legal inquiries

Users with legal questions, compliance inquiries, or requests for formal documentation should contact our legal and compliance team via the support portal on hrv. Submit your inquiry through the "Legal Inquiry" category in our Support section, and include as much detail as possible. Our compliance team typically responds to legal inquiries within three to five business days. For urgent matters (e.g., law enforcement inquiries, subpoenas, or regulatory requests), please contact us via email at the address listed in your hrv account's Support section. We maintain a formal legal liaison team that coordinates with authorities, regulators, and legal representatives. We may require you to verify your identity and explain the nature of your inquiry before responding. We record all legal correspondence for audit and compliance purposes. If you are a regulator or authority seeking information about hrv or a specific user account, please contact our compliance officer through the contact details in your hrv account settings. We comply with lawful requests from recognized authorities and provide responsive information within the timelines specified by applicable law. Users may also request information about hrv's regulatory status, license holders (where applicable), and compliance certifications through the Support portal; responses are provided within five business days for standard requests and within one to two business days for time-sensitive matters.