hrv Account Settings - VIP Tiers, Cashback & Promotion Calendar

This guide walks you through every section of your hrv Account Settings: how to update your personal details, verify your identity for withdrawals, link your preferred payment methods (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), and review your promotional calendar. We'll also show you how to track your VIP tier status, view your weekly cashback history, and manage your referral programme from one central hub.

Navigating Your hrv Account Dashboard

When you log into hrv, your Account Settings dashboard is accessible from the top-right menu or the main sidebar. The dashboard displays your account status at a glance: current balance (cash and bonus), active tier, next tier milestone, and any pending promotional offers. Below this summary, you'll find tabs for Profile, Verification, Payment Methods, Tier History, Cashback Log, and Referrals.

Each section on hrv is designed for clarity. Your Profile tab shows your registered name, email, phone number, and account creation date. Your Verification tab displays the status of your KYC documents (identity, address proof, and source-of-funds attestation). Payment Methods lists all linked cards and wallets, with options to add new ones or remove old ones. Tier History logs your monthly tier progression over the past 12 months, so you can see your long-term engagement with hrv.

Quick Access to Your Account Data

Your hrv Account Settings is organized into logical sections so you never have to hunt for information. The top banner shows your current balance split between cash and bonus funds, your active tier (Bronze, Silver, Gold, Platinum, or Diamond), and your progress toward the next tier. Below that, tabs let you drill into specific areas without cluttering the main view.

We've also added a "Quick Actions" panel on hrv Account Settings that lets you deposit, withdraw, claim a promotional bonus, or view your referral link without leaving the dashboard. This keeps your most common tasks just one click away.

Updating Your Profile and Personal Details

Your Profile section on hrv contains your registered name, email address, phone number, date of birth, and residential address. You can update most of these details at any time by clicking the Edit button. Changes to your name or address may require re-verification—we'll notify you if that's needed.

When you update your email on hrv, we send a confirmation link to both your old and new email addresses. You must click the link from the new email to complete the change. This protects your account from unauthorized email changes. Similarly, if you update your phone number on hrv, we'll send a one-time code via SMS to verify the new number.

Your date of birth on hrv is used for account eligibility verification and is never shared with third parties. If you need to correct your date of birth, contact our support team—we may ask for a copy of your ID to confirm the change.

Profile Edit

You can update your name, email, phone, and address on hrv at any time. Some changes require verification or re-confirmation.

Email Confirmation

When you change your email on hrv, confirmation links are sent to both old and new addresses for security.

Account Recovery

If you lose access to your registered email or phone on hrv, contact support with proof of identity to regain access.

Identity Verification (KYC) on hrv

Before you can withdraw funds from hrv, you must complete our Know Your Customer (KYC) verification. This is a standard security requirement that protects both you and our platform. Your Verification tab on hrv shows the status of three documents: a government-issued ID, proof of address, and a source-of-funds attestation.

Proof of address on hrv requires a recent document (dated within three months) showing your name and residential address. Acceptable documents include utility bills, lease agreements, bank statements, or government correspondence. Upload a clear photo or PDF of the document. If your address has changed since you registered on hrv, update your profile first, then submit the new address proof.

Source-of-funds attestation on hrv is a brief written statement confirming that your account funds come from legitimate sources (employment, business, investments, etc.). You can type this directly into the form on hrv or upload a signed letter. This step ensures compliance with anti-money-laundering regulations.

Linking Payment Methods on hrv

Your Payment Methods tab on hrv displays all linked deposit and withdrawal options. We support nine payment channels: e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and bank transfers via local payment, online payment, e-wallet, and mobile banking. You can link multiple payment methods to your hrv account for flexibility.

To add a new payment method on hrv, click "Add Payment Method" and select your preferred option. For e-wallets (local payment, online payment, e-wallet, mobile banking, local payment), you'll be redirected to authenticate with that service. For online payment, you'll scan a QR code to link your bank account. For direct bank transfers, you'll enter your account number and bank details. Once linked, the method appears in your Payment Methods list and is available for deposits and withdrawals.

You can remove a payment method from hrv at any time by clicking the delete icon next to it. However, if you have pending transactions using that method, you must wait for them to complete before removal. We recommend keeping at least one active payment method on hrv at all times so you can access your funds if needed.

Tracking Your VIP Tier and Cashback History

Your Tier History tab on hrv displays your monthly tier status for the past 12 months. You can see when you advanced to each tier, how long you stayed at each level, and what your cashback rate was during each period. This historical view helps you understand your engagement patterns and plan future play.

Your Cashback Log on hrv shows every weekly cashback payment you've received. Each entry displays the week's date range, your net activity (total wagered minus total won), your tier at that time, your cashback percentage, and the amount credited. You can filter by date range or tier to find specific cashback records. This transparency ensures you always know how your cashback is calculated.

If you notice a discrepancy in your cashback calculation on hrv, you can dispute it directly from the Cashback Log. Click the dispute icon next to the entry, describe the issue, and our support team will investigate within one business day. We take all disputes seriously and will adjust your account if an error is found.

Managing Your Referral Programme on hrv

Your Referrals tab on hrv displays your unique referral code and link. You can copy your code with one click and share it via messaging apps, email, or social media. When someone joins hrv using your code and completes their first deposit, both of you receive a referral bonus.

Your Referrals tab also shows a list of all your referred friends on hrv, their signup dates, and the status of their referral bonuses (pending, approved, or paid). You can see how many active referrals you have and track your referral tier—higher tiers unlock stronger referral bonuses for future referrals.

If a referred friend has trouble claiming their bonus on hrv, you can contact our support team on their behalf. We'll verify the referral and ensure both accounts receive their credits. Referral bonuses on hrv are typically credited within 48 hours of the referred friend's first deposit.

Security and Password Management on hrv

Your Security tab on hrv lets you change your password, enable two-factor authentication (2FA), and review your login history. We recommend changing your password every three months and enabling 2FA for added protection.

To change your password on hrv, enter your current password, then your new password twice. Your new password must be at least 8 characters and include uppercase, lowercase, and numeric characters. Once saved, you'll be logged out and must log back in with your new password.

Your Login History tab on hrv shows all recent login attempts, including the device type, location (city level), and timestamp. If you see a login you don't recognize, change your password immediately and contact our support team.

Promotional Calendar and Offer Management

Your Promotions tab on hrv displays the current month's promotional calendar, upcoming seasonal offers, and any personalized bonuses available to your tier. You can see the eligibility criteria, claim method, and expiry date for each offer. Some promotions are automatic (they credit to your account when you meet the condition); others require manual claiming via a button.

Your Promotion History on hrv logs all bonuses you've claimed, including the date claimed, amount, play-through status, and expiry date. This helps you track which bonuses are still active and which have expired. If a bonus expired before you could use it, you can contact our support team to request an extension in certain cases.

Contacting Support from Your Account Settings

Your Support tab on hrv provides direct access to our help channels. You can open a live chat session, submit an email ticket, or call our support line—all without leaving your Account Settings. Our support team is available in English and Indonesian during standard business hours. Response times are typically under two hours for urgent issues.

When you contact support from hrv Account Settings, your account details are pre-filled, so the team can assist you faster. You can also attach screenshots or documents to your support ticket directly from this tab.

Summary: Mastering Your hrv Account Settings

Your hrv Account Settings is the control centre for your entire experience on our platform. From updating your profile and verifying your identity, to linking payment methods, tracking your tier progress, and managing your referrals—everything is organized in one intuitive dashboard. Regular review of your Account Settings ensures your information stays current, your security remains strong, and you never miss a promotional opportunity.

We recommend checking your Account Settings at least once a month to review your tier status, cashback history, and upcoming promotions. If you have questions about any section or need assistance with your account, our support team is always available. Visit your Account Settings today and take full control of your hrv experience.