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Service availability

We at hrv operate only in jurisdictions where local law permits online gaming and sports entertainment. Our service is not available in all countries or regions — access depends on your location and applicable regulations. Before opening an account, verify that online gaming is legal in your jurisdiction. We do not offer our services in jurisdictions where online wagering is prohibited by law. Users are responsible for checking their own local regulations before accessing hrv. If you are unsure whether hrv is available in your area, contact our support team for clarification. Service availability may change as regulations evolve.

Account eligibility

To open an account on hrv, you must be of legal age in your jurisdiction — typically 18 years or older, though some regions have different age requirements. You must provide accurate personal information during registration, including your full name, date of birth, email, and phone number. False or misleading information may result in account suspension and forfeiture of funds. During KYC verification, you will upload government-issued ID, proof of address, and a selfie. We verify all documents to ensure compliance with anti-money-laundering and know-your-customer regulations. Only one account per person is permitted; duplicate accounts will be closed. Account holders must be residents or authorized users in their jurisdiction.

Local-law responsibility

Users are solely responsible for verifying that access to and use of hrv comply with the laws of their own jurisdiction. We provide the platform; you decide whether to use it based on your local legal situation. If online gaming is restricted or prohibited in your area, you should not access hrv. We do not provide legal advice — consult a local attorney if you are unsure about the legality of online gaming in your region. By opening an account, you confirm that you have checked your local laws and that your use of hrv is lawful. We reserve the right to restrict or close accounts in jurisdictions where we determine that service is not permitted. Regulatory changes may affect service availability at any time.

Data and privacy scope

We collect personal data for account creation, KYC verification, payment processing, and fraud prevention. This includes your name, email, phone, address, government ID details, and bank information. All data is encrypted and stored securely on our servers. We do not sell your data to third parties. Payment processors and compliance partners may access your data only as needed to process transactions and verify identity. For a full explanation of how we collect, use, and protect your data, please review our privacy policy at /privacy-policy/. You have the right to request access to your data, correct inaccuracies, or request deletion — contact [email protected] with your request. Data retention follows regulatory requirements; some records (transaction history, KYC documents) may be kept for compliance purposes.

Contact for legal inquiries

If you have legal questions, compliance concerns, or need to report a violation, contact our legal team at [email protected]. Include a clear description of your issue and any relevant account or transaction details. Response time is typically 5–10 business days. For urgent matters, use our live chat during business hours (08:00–22:00 Jakarta time, Monday–Sunday). Our support team can escalate your inquiry to the appropriate department. We also accept formal notices and legal documents via email. All communications are treated confidentially and reviewed by our compliance officer. If you believe hrv is operating illegally in your jurisdiction, you may report it to your local gaming regulator or financial authority.