hrv Privacy Policy

This page describes what we collect when you use hrv and how we keep that data protected. We at hrv take your privacy seriously. When you open an account, deposit funds, or place entries on our platform, we collect specific information to verify your identity, process your transactions, and comply with applicable law.

Our commitment on hrv is to be transparent about what data we gather, who we share it with, and how long we store it. We do not sell your personal information to third parties for marketing purposes. We apply industry-standard encryption and security practices to protect your data from unauthorized access.

This policy covers the full lifecycle of your data on hrv—from registration through account closure and beyond. It explains your rights, how to request a copy of your data, and how to contact us if you have privacy concerns. We also describe how we handle cookies and third-party processors.

What Data We Collect on hrv

We collect different categories of data depending on how you interact with hrv. When you register an account, we require your legal name, date of birth, email address, phone number, and residential address. This is mandatory for account creation and helps us verify your identity on hrv.

Before your first withdrawal on hrv, we collect additional information for Know Your Customer (KYC) verification. We ask for a government-issued ID photo (passport, national ID, or driving licence), a recent proof of address (utility bill, lease agreement, or bank statement), and a source-of-funds attestation. These documents are used solely for compliance and fraud prevention on hrv.

We also collect data about your activity on hrv. This includes your entry history, balance changes, deposits, withdrawals, and communication with our support team. When you use hrv, we log your IP address, browser type, and the pages you visit—this helps us diagnose technical issues and improve our platform. We may use cookies and similar technologies to track your session and remember your preferences on hrv.

Personal Data: Information that identifies you, such as your name, date of birth, and contact details collected when you register on hrv.
KYC Documents: Government-issued ID and address proof we collect on hrv to verify your identity before enabling withdrawals.
Activity Data: Records of your entries, balances, and transactions on hrv that we use for account management and dispute resolution.

How We Use Your Data on hrv

We use your data on hrv for several essential purposes. First, we verify your identity and eligibility to use our platform. This prevents fraud, money laundering, and unauthorized access. Second, we process your deposits and withdrawals through our payment partners (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet). We share only the information necessary for these partners to process your transaction.

We also use your data on hrv to manage your account, process disputes, and respond to your support inquiries. If you contact our team via live chat, email, or phone, we keep a record of your conversation to resolve your issue and provide a consistent service experience. We use activity data on hrv to detect suspicious patterns, prevent abuse, and comply with legal obligations.

We do not use your data on hrv for marketing emails or promotional calls without your explicit consent. If you opt into promotional communications on hrv, we may send you updates about new games, tournaments (Liga 1, Piala AFF, Champions League), or seasonal promotions. You can unsubscribe from these communications at any time in your account settings on hrv.

Third-Party Processors and Data Sharing on hrv

We share your data on hrv with third parties only where necessary to provide our service. Our payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) receive your name, account details, and transaction amounts to process deposits and withdrawals. These partners maintain their own privacy policies and security standards. We do not control how they use your data beyond the scope of transaction processing.

We may also share data on hrv with our compliance and legal team, auditors, and law enforcement where required by law. If a government agency or authority requests your information through a lawful process (subpoena, warrant, or regulatory order), we will comply and may not be able to notify you in advance. We maintain records of all data disclosures on hrv for compliance and audit purposes.

Data Processors: We at hrv use third-party service providers for hosting, email delivery, and fraud detection. These processors are contractually bound to protect your data and use it only as directed by hrv.

Data Retention and Deletion on hrv

We retain your data on hrv for as long as necessary to operate your account and comply with applicable law. Typically, we keep personal data and KYC documents for three to five years after your account is closed. This retention period is required by anti-money-laundering regulations and helps us respond to disputes or investigations. Activity logs and transaction records on hrv are retained in our backup systems for up to seven years to satisfy regulatory requirements.

You have the right to request deletion of your data on hrv under applicable data protection laws. To request deletion, log into your account and submit a data deletion request through your account settings. Alternatively, contact our support team via email or phone. We will process your request within 30 days, except where we are legally required to retain your data (e.g., for active disputes or regulatory investigations on hrv).

Cookies and Tracking Technologies on hrv

We at hrv use cookies to enhance your experience on our platform. Session cookies help us recognize you during your visit and maintain your login status. These cookies are essential and cannot be disabled. Persistent cookies on hrv remember your preferences and language settings across multiple visits. You can control persistent cookies through your browser settings.

We use analytics tools on hrv to understand how users navigate our platform. These tools track page views, click patterns, and session duration. This data helps us identify technical issues, improve our interface, and optimize game availability during peak times (Liga 1 season, Piala AFF tournaments, esports playoffs). Analytics data on hrv is aggregated and does not identify you personally.

We do not use third-party advertising cookies on hrv. We do not sell your browsing data to advertisers. You can control all cookies on hrv through your browser's privacy settings. If you disable cookies, some features of hrv may not function properly.

Your Rights and Choices on hrv

You have several rights regarding your data on hrv. You can request a copy of all data we hold about you, update your personal information in your account settings, or request deletion of your data subject to legal retention requirements. To exercise these rights, submit a request through your account or contact our support team.

We respond to data subject requests on hrv within 30 days. In some cases, we may need additional information to verify your identity before processing your request. If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.

Data Security and Storage on hrv

We at hrv apply industry-standard encryption (AES-256) to all sensitive data in transit and at rest. Your account password is hashed and never stored in plain text on our servers. Financial transactions on hrv are encrypted using TLS 1.3 protocols. We conduct regular security audits and penetration testing to identify and fix vulnerabilities on our platform.

Our servers are located in secure data centres with restricted physical access, 24/7 monitoring, and backup power systems. We maintain redundant backups of all data on hrv to protect against data loss. While we undertake reasonable efforts to protect your data, no security system is impenetrable. We cannot guarantee that data breaches will never occur on hrv.

Data Transfers Outside Your Jurisdiction on hrv

Our servers on hrv may be located outside your country or region. By using hrv, you consent to your data being transferred to and stored in jurisdictions outside your home country. We take steps to ensure that these transfers comply with applicable data protection laws. We apply the same security and privacy standards to data regardless of where it is stored on hrv.

Contact and Data Requests on hrv

If you have questions about this privacy policy or wish to exercise your data rights on hrv, contact our support team. You can reach us via live chat (available during business hours), email, or phone. Our team responds to privacy inquiries within five business days.

For formal data subject requests on hrv (access, deletion, or portability), submit your request through your account settings or email our compliance team. We will acknowledge receipt within five days and provide a substantive response within 30 days. If you believe we have mishandled your data on hrv, you can lodge a complaint with your local data protection authority.

Changes to This Policy on hrv

We may update this privacy policy periodically to reflect changes in our practices or applicable law. We will notify you of material changes by posting the updated policy on hrv and updating the last-modified date at the bottom of this page. Your continued use of hrv after changes are published constitutes acceptance of the updated policy. We recommend reviewing this policy regularly.

Service Information and Legal Compliance

Service availability

We at hrv offer our platform and services only where local law permits. Our services are not available universally, and we do not represent them as accessible in all jurisdictions. The legality of online gaming and wagering varies significantly by region. Some jurisdictions permit such services under regulatory oversight; others prohibit them entirely. We respect these regulatory boundaries and restrict access to hrv according to each territory's legal requirements. Our data collection and privacy practices on hrv are designed to comply with the laws of each jurisdiction where we operate. Users attempting to access hrv from jurisdictions where our services are prohibited do so at their own legal and financial risk. We do not accept liability for any legal consequences arising from unauthorized access. Our payment processing partners (DANA, OVO, GoPay, ShopeePay, LinkAja, QRIS, BCA, Mandiri, BRI, BNI) maintain their own compliance standards and may decline transactions if they conflict with local regulations. We maintain records of all account activities and data access on hrv and may disclose these records to authorities where required by law. We reserve the right to suspend or terminate service to any user whose access violates local legal requirements. If you are uncertain whether hrv's services are lawful in your jurisdiction, we recommend consulting local legal counsel before attempting to use our platform.

Account eligibility

Eligibility to open an account on hrv and use our services is determined by the laws of your jurisdiction. We do not impose a single global age or eligibility standard; instead, we defer to the minimum age of legal majority and legal capacity in your region. In most jurisdictions, participants must meet the local age of legal majority (typically 18 or 21 years) and must not be legally prohibited from entering into gaming or wagering contracts. We at hrv perform standard identity verification (KYC) before permitting withdrawals, which includes confirming your legal name, date of birth, and residential address. If our verification process raises concerns about your eligibility—such as an apparent mismatch between your stated age and identity documents—we may suspend your account pending clarification. We also verify that your payment methods are registered in your name. Users must confirm upon registration that they are of legal age in their jurisdiction and legally permitted to use gaming services. Any account opened by a person below the legal age of majority or in violation of local law will be terminated, and any funds forfeited. We reserve the right to request additional documentation to confirm eligibility at any time. Failure to provide requested documentation may result in account suspension or termination.

Local-law responsibility

Users of hrv are solely responsible for determining whether their access to and use of our services complies with the laws of their own jurisdiction. We do not provide legal advice, and we do not represent our services as universally legal. Each user must conduct their own due diligence and, if necessary, consult local legal counsel before opening an account or using hrv. Some jurisdictions prohibit online gaming participation entirely; others permit it under specific licenses or regulatory frameworks. Some jurisdictions restrict participation by their citizens or residents, even if hrv is licensed elsewhere. Our status as a gaming platform does not confer legal protection on users in jurisdictions with restrictive gaming laws. If a user accesses hrv from a jurisdiction where such access is prohibited, the user bears all legal and financial risk. We at hrv will not be liable for any legal consequences arising from a user's violation of local law, and we reserve the right to close any account associated with jurisdictional violations without compensation. We may report suspected violations to relevant authorities where legally obligated. Users should verify current local regulations before each use of hrv, as gaming laws may change.

Data and privacy scope

We at hrv collect and process personal data necessary to operate our platform, verify account eligibility, process transactions, and comply with law. When you register on hrv, we collect your name, date of birth, email address, phone number, and residential address. To enable withdrawals, we collect government-issued ID photos (passport, national ID, driving licence) and proof of address (utility bill, lease agreement, or bank statement). This data is used solely for Know Your Customer (KYC) verification and fraud prevention. We do not share your personal data with third parties except where required by law or where necessary to process your payment transactions (e.g., sharing details with DANA, OVO, GoPay, ShopeePay, LinkAja, QRIS, BCA, Mandiri, BRI, or BNI). We apply industry-standard encryption to all data in transit and at rest. Our servers are located in secure data centres with restricted access. We retain your data only as long as necessary to operate your account and comply with regulatory requirements (typically 3–5 years after account closure). You may request a copy of your data or request deletion under applicable data protection laws; this policy covers procedures for such requests. We do not sell your data. Any data breach or unauthorized access is reported to affected users and, where legally required, to relevant authorities within the notification window specified by law.

Contact for legal inquiries

Users with legal questions, compliance inquiries, or requests for formal documentation should contact our legal and compliance team via the support portal on hrv. Submit your inquiry through the "Legal Inquiry" category in our Support section, and include as much detail as possible. Our compliance team typically responds to legal inquiries within 3–5 business days. For urgent matters (e.g., law enforcement inquiries, subpoenas), please contact us via email at the address listed in our Legal notice page. We at hrv maintain a formal legal liaison team that coordinates with authorities, regulators, and legal representatives. We may require you to verify your identity and explain the nature of your inquiry before responding. We record all legal correspondence for audit and compliance purposes. If you are a regulator or authority seeking information about hrv or a specific user account, please contact our compliance officer through the contact details in our Legal notice. We comply with lawful requests from recognized authorities and provide responsive information within the timelines specified by applicable law. Users may also request information about hrv's regulatory status, compliance certifications, and data handling practices through the Support portal; responses are provided within 5 business days for standard requests and within 1–2 business days for time-sensitive matters.